Privacy policy
Last updated: March 31, 2026
This website, including the mobile version, is operated solely by Merchnain LLC, a New York Company with place of business at 8535 FM 1464, Suite 300, Richmond, Texas 77407, USA. Merchnain has a limited license to use certain copyrighted material and/or its affiliated entity (“Partner Entity”) in connection with the Website and the products sold herein. Merchnain is the controller of the Website, the supplier of the products, and is solely responsible for all transactions on the Website. When used herein, the terms "we," "us" or "our" refer to Merchnain.
Merchnain values the users of our website. Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information ("Personal Information") that we collect when you use the Website and the services offered on the Website. This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using the Website, you are accepting the practices described in this Privacy Policy. If you have any questions or comments regarding this Privacy Policy, please contact us at info@merchnain.com
What Personal Information do we collect, and how do we use it?
We collect information from you when you place an order on the Website, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously.
When you interact with our customer support through email or chat features which may be offered via third-party software, we may monitor or record the conversation to ensure the quality of our customer support. We will delete the recording within 12 months or retain it if it is needed to protect our legal interests or resolve disputes between you and us.
We may request some of the personal data indicated above in furtherance of our legal obligations and legitimate interest in ensuring that users and end customers are not the target of trade, financial, and economic sanctions and do not appear on a sanctions-related list, including lists maintained by the U.S. Department of Treasury’s Office of Foreign Assets Control (“OFAC”), the U.S. Department of State, the U.S. Department of Commerce, the European Union, or Her Majesty’s Treasury of the United Kingdom.
If you have given your consent when subscribing to our newsletter, or sharing your email address or other personal data with us to receive any other information (for example, our list of sub-processors), we will process your email address to send you the informative and/or promotional materials, to which you have subscribed to, for example, newsletters, advertisements of our Services and other information about our Services that you have requested. At any point in time, you can unsubscribe from receiving the above-mentioned information from our emails.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
We also collect information that relates to you but may not identify you. By using cookies and similar technology on our website, we may collect data such as information on your device, your preferences and information filled in while visiting our website, your interaction with the website, and other information used for analytical, marketing, and targeting activities (including unique visits, returning visits, length of the session, actions carried out in the webpage).
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
● To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
● To allow us to better service you in responding to your customer service requests.
● To quickly process your transactions.
● To administer a contest, promotion, survey, or other site feature.
● To deliver targeted advertising and promotions to you via third-party websites and applications.
If you have opted-in to receive our newsletters or other communications, you may receive periodic emails from Merchnain. If you would no longer like to receive such promotional emails, you can simply unsubscribe via the email.
Visitors who register or participate in other site features, such as marketing programs and 'members-only' content, will be offered the choice to be on the e-mail list and receive communications from Merchnain.
2. Sharing personal data with third parties
In order for Merchnain to provide you with our Services, we work with third parties who perform services on our behalf and with whom we share personal data to support our Services (“Service Providers”).
Personal Information may be disclosed to a third party in connection with a merger, acquisition, asset sale, or similar transaction.
Information you have provided to us during the use of our Services, including technical usage data, is shared for business purposes in our legitimate interests with third parties who provide hosting and server co-location services as well as data and cyber security services.
Information you have provided to us during the use of our Services may be shared with third-party manufacturing services whom we engage to provide our Services to you.
Your email address and other contact details you have provided to us and your messages to our customer service are shared for business purposes in our legitimate interests with communication, email distribution, and content delivery services, as well as customer support system providers.
Information regarding your purchases and payments is shared with billing and payment processing services, fraud detection and prevention services, accounting and financial advisors, advisors so that we can provide our Services to you.
Information regarding your use of our website and other information received from cookies and similar technology is shared with web analytics, session recording, and online marketing services.
If we provide marketing to you, information on your account, purchases, and preferences can be shared with marketing services.
Insofar as reasonably necessary to defend our legal rights, we may share your personal data with our legal advisors.
We will only share personal data with Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.
We may share your personal data with our affiliates (companies within our corporate family), in our legitimate interests for business purposes.
In certain circumstances, we are required to share information with third parties to comply with legal requirements or requests, as well as to protect our or a third party’s lawful interests. We will also disclose your information to third parties in and outside your country only to the extent allowed by applicable law, including:
To a prospective purchaser or purchaser that acquires all or substantially all of us or our business;
To a third party in the event that we sell or buy any business or undergo a merger, in which case we may disclose your information to the prospective buyer of such business; and
To a third party if we sell, buy, merge or partner with other companies or businesses, undergo a reorganisation, bankruptcy, or liquidation; or otherwise undertake a business transaction or sell some or all of our assets. In such transactions, your information may be among the transferred assets.
Customers might request the list of such third parties by writing an email to info@merchnain.com
3. Retention Period
We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time we retain personal information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
4. Data subject’s rights
If you are a User or Merchant located in the European Economic Area or the United Kingdom, in accordance with European Union and United Kingdom data protection regulations, you have certain rights with respect to your personal data. You have certain rights in relation to your personal information.
The right to access - You have the right to access any personal information that Merchnain holds about you, and you can request a copy of your personal information, confirmation whether we are using your personal information, and details about how and why it is being used.
The right to rectification - You have the right to request that Merchnain correct any of the information you believe is inaccurate or incomplete.
The right to erasure - You have the right to request that Merchnain delete personal data that we hold about you in certain circumstances. For further information on these circumstances, please ask us by using the details in the How to Contact Us section below.
The right to restrict processing - You have the right to request that Merchnain restrict the processing of personal data that we hold about you in certain circumstances. For further information on these circumstances, please ask us by using the details in the How to Contact Us section below.
The right to object to processing - You have the right to object to Merchnain’s processing of personal data that we hold about you in certain circumstances. For further information on these circumstances, you can ask us by using the details in the How to Contact Us section below.
The right to data portability - You can request that Merchnain provide your personal information to a third-party services provider. Email here to request data info@merchnain.com
These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information that we are required by law to retain, are permitted by law to retain, or have compelling legitimate interests in retaining (to the extent that applicable law permits us to retain such information based on our legitimate interests).
5. Information security
We implement multiple security measures to maintain the safety of your Personal Information. Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
6. International transfers of data
Your personal information may be used, stored, and/or accessed by staff operating outside the United States and European Economic Area that are working for us, other members of our group, our partners, or our suppliers.
If we provide any personal information about you to a third party operating outside of the USA and EEA, we will take appropriate measures, including, as applicable, entering into the European Commission’s Model clauses for the transfer of personal data to third countries (i.e., the standard contractual clauses) and any equivalent clauses issued by the relevant competent authority of the UK.
7. Third-Party Links
To provide you with increased value, we may include third-party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
8. Marketing
We may collect and use your personal information for undertaking marketing by email, telephone, and/or mail.
We may send you certain marketing communications (including electronic marketing communications to existing customers) if it is in our legitimate interests to do so for marketing purposes.
We will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your personal information to any third party for such marketing.
To opt-out of your e-mail subscriptions, please let us know by clicking on the “unsubscribe from this list” link in the footer of our newsletter emails. Please note that due to email production schedules, you may receive any emails already in production.
9. Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on Setember 9, 2025.
10. How to Contact Us
We welcome your questions, comments, and concerns about privacy. If you have any queries or complaints about our collection, use, or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact us at info@merchnain.com or ramsha@merchnain.com We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.
11. Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
12. Terms of Use
Please also visit our Terms of Use section establishing the terms of use, disclaimers, and limitations of liability governing the use of our website.